Reef Beauties

-Simply browse our site and add what you'd like to your cart. If you have special instructions or want to enter substitute items (in case something you ordered is unavailable), use the "Order Notes" section before checkout. We'd love the opportunity to select specimens that are a better fit for your tank.

-NOTE: We cannot hold items for more than one business day before shipout. If you need to receive later in the week, please do not order until then.

-Please be sure to enter a current email address for tracking information and order communication.

-If you'd like to add to or modify an order, please send us an email with your modification, and we will make the change for you and send an invoice so you avoid paying for shipping twice.

-Please be available for a call or email after your order is placed. If an item is unavailable, we'll reach out for a substitution.

-We will NOT ship a modified order without your confirmation. Your order will NOT ship if we cannot reach you about an issue with your order.

-If all items you ordered are available, we will proceed with shipment without contacting you.

-We update our inventory every Wednesday and Saturday to provide an accurate picture of what we have in stock.

-We restock our inventory toward the end of every week, with a mid-week restock every Wednesday, and the big inventory update every Saturday (usually live before 12 PM PST)

• We use UPS Next Day Air to send your fish to you in less than 24 hours.
• Our shipping days are Monday, Tuesday, and Thursday.
• We'll ship your order on the soonest possible business day unless instructed otherwise.
• Most orders arrive by 10:30 AM the next day, unless you are considered by UPS to be in a rural area.
• If you're in a rural area, if the weather is very cold/hot, or if you cannot receive your order in the morning, enter the nearest UPS Store as your shipping address to Hold for Pickup. Orders almost always arrive there first, reducing stress levels for your fish.
• Same-day Shipping Cutoff time is 12:30 PM PST (unless otherwise announced), so if you order after that cutoff time, your order will ship the next soonest business day.
• Please stay tuned to the orange Announcement Bar for important shipping updates. We may reach our maximum shipping capacity, especially on Mondays and Tuesdays; once that is reached, your order will ship on the next soonest business day.

-Please be ready to receive and acclimate your fish on arrival.

-Most fish are guaranteed for 15 days. Please refer to our Guarantee Policy page for full details and exclusions.

-Maintaining communication is the key to a favorable resolution. If something arrives alive but unwell, please immediately take a photo and email it to us.

-To file a guarantee claim, simply email us a clear photo of the fish outside of water along with a summary of what happened, and our claims team will review. Claims are usually processed in less than 2 business days.

-The more information you provide, the more quickly your claim will be resolved. Please feel free to include photos of your tank, water parameters, and other relevant information, as we may ask for these anyway.

-Once your claim is approved, you will be emailed a credit code for the full value of the lost item.